Sally J. Pelletier, CPMSM, CPCS, is a consultant with The Greeley Company, a division of HCPro, Inc., specializing in the areas of credentialing and privileging.
Dear credentialing colleague:
Unfortunately, at some organizations, I find that perfunctory reviews of credentials files are still taking place. Rarely is this due to a lack of either caring or conscientiousness on the part of the reviewers. Instead, this cursory evaluation may be due to a lack of education and appropriate orientation related to best practice credentialing. This lack of proper training leads to a misunderstanding about the importance of the credentialing and privileging function, which in turn leads to a less-than-stellar process.
